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Josh Caro - Service Manager

Josh Caro - Service Manager
Service Technicians
Reviews: 59
Average: 4.92 stars
Drug Test: 2/16/2022
Josh Caro - Service Manager has received 59 reviews, averaging 4.92 Stars:
1 2 3 4 5

Josh Caro - Service Manager's Bio:

I have been in the home service industry for the past 7 years. I take pride in my customer satisfaction and workmanship. In my free time, I like to spend time with my wife and 4 kids. We enjoy camping, fishing, target shooting and video games.

Review:

Vert attentive to details! Josh took the time to explain what I needed and what needs to happen to have a great install.

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A Response from: Shirin Kanji

Wonderful! Thank you for the 5-Star review!

Service Provided:
Install Garage Doors

Review:

Outstanding and knowledgeable and able to answer all my questions!!! Very friendly.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

So thankful for the very quick service. Josh was very polite and knowledgeable.

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Service Provided:
Garage Door Repair

Review:

Wonderful service from making appt this morning until when door was fixed! Spring was broke. Precision installed new door etc the whole works in 2019. Hopefully the higher springs with 5yr warranty will last a little longer:) Thanks again for great service!

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Josh and Kyle were excellent! I was very pleased with their work! Thank you so much !!

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Service Provided:
Broken Garage Door Spring Repair

Review:

Enjoyed them and they were thorough.

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Service Provided:
Garage Door Repair

Review:

Great customer service and workmanship. Explained everything

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Service Provided:
Garage Door Repair

Review:

Listen. Josh Caro was amazing. He and his assistant were prompt and professional. Josh gave an honest assessment of my garage door issues, and quoted me a price that was more than reasonable, all with no pressure. This guy knows garage doors and it was a pleasure to have him resolve my problem. 10/10 would definitely recommend.

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Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

Justus was great he is a great trainer the young man was really good also

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Service Provided:
Garage Door Opener Repair

Product:
Rollers

Review:

Mr Josh Caro the lead technician quickly diagnosed the problem and fixed it in less than 5 minutes. He also gave his recommendations which were helpful. He graciously waived the charges ….now that’s what I call customer service.

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Service Provided:
Garage Door Repair

Review:

The technician was AWESOME!! He did all I expected and more. Very knowledgeable. Great experience! Jimmy G Byromville

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Service Provided:
Broken Garage Door Spring Repair

Review:

Joshua was awesome he explained everything step by step how the progress would work and what to expect in the process. Job well done

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Service Provided:
Install Garage Doors

Review:

Josh was very professional and completed the job in record time. Thanks

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Service Provided:
Garage Door Repair

Review:

I am very satisfied with Joshua Cavro he explained everything so I could understand it plain and simple. Thanks.

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Service Provided:
Garage Door Opener Repair

Review:

Josh Caro was great! He was quick, professional, and made sure that I understood what he was doing. He ensured that I received exactly what I wanted.

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Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Review:

Josh did a great job and was very punctual on the appointment time. He's very knowledgeable and explained everything he was doing and what I should look for in the future to keep my garage door working in top performance. Great service and advice.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Wonderful job

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Josh was very informative and explained what my options were. He helped me in figuring out how to operate certain functions. The price was reasonable and I am satisfied with the work that was done.

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Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Josh came out, I explained the issues I was having with my garage door and opener. He did some troubleshooting, pinpointed my problems, made recommendations. I gave him the ok to make necessary improvements to my 15 year old equipment. 3 hours later, my wife and I are 100% satisfied with the new and improved components to our garage door system. Thanks Josh!

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Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

When the garage door opener broke, I called Precision first because of a co-worker’s experience with one of the big box stores. He purchased his garage door opener and service and then spent three weeks going between the store and the installer trying to get the thing installed. I called Precision on Thursday and had a new opener on Friday. Josh, the technician, took his time and did a fantastic job, even after my wife and I stood around trying to decide what model we wanted. He was even able to remove all of the grinding and squeaking that we had been ignoring. I highly recommend Precision.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Very professional

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Service Provided:
Garage Door Opener Install

Review:

I feel I was robbed! The technician did not have to repair anything, just move a sensor in place and that cost me $95+ . I understand paying the service fee, but there was no repair needed and yet I was charged because he touched the sensor. On top of that, I was charged tax, when there is no tangible item to tax, no product. I am very disappointed. Again there was NO REPAIR NEEDED I! I am required to enter one on this review

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A Response from: Tim Yeager

We appreciate you calling Precision to service your garage door. We hate to see that you felt like you received once star service because of the agreed upon price. Your invoice was reviewed and our service manager did offer to refund you the F/S/E/D charge. That is not a sales tax, it is a fuel surcharge that most service companies charge their customers. It is to help cover some of the cost of doing business by fueling our fleet of vehicles. Again, we are sorry that you were disappointed but we wanted to make sure it was clear that you were charged a service fee for the service provided and you were not charged any kind of sales tax. If you have further questions, please reach back out to our service manager. Thank you for your business.

Service Provided:
Garage Door Repair

Review:

Excellent experience and Joshua is an excellent and knowledgeable technician.

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Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Review:

Great service!! On the spot and fixed!! Met every expectation with experience, timeliness, customer service and professionalism. Will recommend!!

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

From a scale of 1 to 10 I give you guys a 10. The technician was very concerned and knew his job and I don't have a problem calling you guys back in the future.

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Service Provided:
Garage Door Repair

Review:

We now have a smooth and quiet garage door! Thanks Josh, for your quick response and your fast and efficient work. Very knowledgeable and kind.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Josh did a great job replacing the springs on our garage door. He was prompt and courteous and very professional in the work and service he provided. Would recommend this company for garage work to anyone.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Precision Rep was great! Came on time, diagnosed the issue, gave me several options and I am one happy customer and will continue to use this company!

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Service Provided:
Broken Garage Door Spring Repair

Product:
Cables

Review:

Technician was very professional and explained what was wrong. The repair resulted in the best operation of door in yesrs.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Josh did a great job. My old door never worked better. Thanks

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Service Provided:
Garage Door Opener Install

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Precision Garage Door Service
Office: (478) 239-4900
598 Industrial Way East
Macon, GA 31217